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What you get

Included with membership · Available now

  • Unlimited calls with no set time limits
  • Direct access to qualified legal professionals
  • 24/7 availability — day and night
  • Preliminary guidance to help you decide next steps

When to use it

  • Quick, practical guidance to understand your options
  • Before you contact your insurer or another adviser
  • When you need reassurance on the next step

How it works

  • Log in to access phone number
  • Quote your PF membership number
  • Explain your question; you’ll receive preliminary legal guidance
  • Make notes of key points and next steps

Topics covered

Examples — not exhaustive

  • Employment and contracts
  • Consumer rights and disputes
  • Property and landlord/tenant
  • Family and personal matters

The team will advise on other areas where appropriate or signpost you.

Scope & limits

  • Telephone advice only — no emails or document review
  • No written follow-up is provided
  • Separate from any legal advice via your insurance
  • Conflicts are managed by Irwin Mitchell LLP

Who can use it

  • All Physio First members (all packages and subscriptions)
  • Included within your membership fee
  • For quick, preliminary legal guidance

This helpline is provided by Irwin Mitchell LLP. Advice is preliminary and by telephone only. For matters involving your professional indemnity, please contact your insurer as required by your policy.