Physio First understand that, for a busy physio, negotiating the business side of your practice can be complex and time consuming. Our knowledgeable office team are on hand during office hours to answer our members' queries, and we will always do our best to help directly, or to find someone within our Physio First community that can offer advice and reassurance, and ensure that you never feel alone with any aspect of your business requirements. 


Legal and business support Legal and business support


Our Strategic and Business lead Paul Donnelly is a solicitor and is available to give advice to members on a range of legal issues. In situations where our members might need more expert advice, our office team will refer our members queries to Paul who will always take time to talk through an issue to ensure a member feels comfortable in the next steps to take to tackle the problem.

Please contact our office team [email protected] in the first instance.

Debt collection support

Debt collection support

Physio First helps supports our members who are having issues with recovering a debt, whether from an individual patient or a large, contracting company. As a Physio First member, this is not an issue you have to face on your own as we can guide you in the steps required to effectively follow up with a debtor and, in most cases successfully achieve repayment of the debt before legal action is required. 

This hidden gem [of a Physio First benefit] has helped us reclaim a lot of money (Paul Gibson, Ruislip Physiotherapy)

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Employment and HR advice

For members who have questions about employing staff and HR issues, we suggest our commercial partner Avensure  to find out how they might be able to help you as one of the benefits of your Physio First membership  

Insurance advice

Members of the CSP are covered through them, via James Hallam for professional indemnity liability. 

For advice on other insurance products and issues we would also recommend that you contact James Hallam or Towergate who are specialists in the area of health professions 

For members of Physio First our team are on hand to answer a range of questions and by logging into your account you will be able to see a range of answers to some of the questions we receive relating to insurance 

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Legal/Business templates

With the arrival of open access AI, Physio First is now able to offer help with legal and business templates as well as first line legal advice through our in-house solicitor, Paul Donnelly.

  • If you need legal advice, then please just summarise your situation and email to [email protected]
  • This will be forwarded to Paul Donnelly who will respond directly
  • This can include a request for a:
    • template – for current examples click here
    • to speak directly to Paul on the phone or by Microsoft Teams

If you would like to access our range of advice and benefits and are not already a Physio First member, you can find out more by clicking on the join button