How do I book on to Physio First's conference if I am not a member?

In order to log in to our Physio First website as a non-member, you will be required to register as a ‘CSP visitor’, join here. Being a CSP visitor is a way for our non-members to gain limited access to our full education course list, articles and other important information.

By logging in as a CSP visitor, you will receive your own Physio First membership number and password which will allow you to log in to our website as a non-member.

To register as a CSP Visitor:

  • You will need to complete an application form (see here) for your details to be recorded on our database so we can record your booking
  • You will be required to enter your full contact details, HCPC and CSP number
    Please note that if you have not entered your HCPC or CSP numbers your application will be declined
  • Once you have submitted your application to be a CSP visitor, our Office team will review the details within your application and will process this ensuring that you will receive your CSP visitor log in number and password in due course

 

To book a Physio First course as a CSP visitor:

  1. You will need to go to our Physio First home page (http://www.physiofirst.org.uk/)
  2. Click ‘Log in’ located top right hand corner with your CSP visitor details 
  3. Log in using your Physio First membership number and password which has been emailed to you
  4. Hover over 'Events' in the toolbar
  5. Select the location you wish to go
  6. Search for the course of your choice – all events are in date order
  7. Click on the course title – the event details page will load
  8. Select 'Book your place'
  9. Then click 'Continue'
  10. The next page will detail our cancellation policy –tick to confirm you have read and understood the Cancellation and Refund policy
  11. Once ticked, select ‘Confirm Event Booking’
  12. Next you will be required to answer a few simple questions relating to how you heard about our event and dietary requirements also. 
  13. You will then need to click ‘Continue to Payments Screen.’
  14. You will be required to pay for the event you have chosen to attend using WorldPay to process your payment – select ‘Event payment using WorldPay’.
  15. Once you have entered your payment details, you should expect to receive confirmation of your booking via email, with your sales receipt also. Please contact our Physio First Office if you do not receive these within 1 day of booking

If you experience any problems in booking your place online, please call our Physio First Education Team on 01604 684965.

[Reviewed - July 2018]

How do I book on to Physio First's conference if I am a member?

Choose login from the blue top navigation bar. Add your membership number and password, next navigate to events.

  1. Find our conference listed on 'Events' within 'Education Courses' or select 'Book your place' within 'Annual conference'
  2. Select 'book your place', or if you are logged out, 'log in to book'
  3. You will need to tick the ‘Online Course Fee’ box, then click ‘Book Event’
  4. The next page will detail our cancellation policy –tick to confirm you have read and understood the Cancellation and Refund policy
  5. Once ticked, select ‘Confirm Event Booking’
  6. Next you will be required to answer a few simple questions relation to how you heard about our event and dietary requirements also
  7. You will then need to click ‘Continue to Payments Screen.’
  8. You will be required to pay for the event you have chosen to attend using WorldPay to process your payment – select ‘Event payment using WorldPay

Please be aware that you will need to have your payment details to hand to prevent the webpage from timing out during this process. If an error appears stating that you have been provisionally booked on to our event, you will be required to contact our education team in order to make payment.

Once you have entered your payment details, you should expect to receive confirmation of your booking via email, with your sales receipt also. Please contact our Physio First Office if you do not receive these within 1 day of booking.

If you experience any problems in booking your place online, please call our education team on 01604 684965.

Payment details are not saved on our system.

[Reviewed - June 2018]

What is our central education programme’s purpose, aim and direction?

Our Physio First education sub committee historically has strived to empower members by providing courses and learning on both clinical and business topics to enhance their skills within the context of the current evidence base. However, changes to our marketplace have seen an increasing number of course providers emerge, in addition to new ways of gaining CPD such as online learning and forums.

[Reviewed - June 2018]

When should I expect to receive my confirmation details once I've booked on to Physio First's conference?

You should receive confirmation of your booking via email, with your sales receipt also within two working days of booking. Please ensure that you check your junk/spam inbox.

At least 10 days prior to the course you will also receive a courtesy reminder email which will provide you with the final arrangements for the event such as parking instructions and directions to the venue. Timings for the day will also be detailed. 

If you believe you are booked to attend a course but have not received any information, please contact our team on 01604 684 968 (opening hours: Mon-Thurs 9am to 5pm, Fridays 9am-4.30pm)/ or email education@physiofirst.org.uk

All correspondence is sent via email, for which you will have been asked to provide a suitable email address when your membership was established. If you have changed your email or would like to provide an alternative address, please contact us on the details above to ensure all important information reaches you.

[Reviewed - June 2018]

Why is there no Physio First central education programme for 2018?

Physio First is currently on a very specific journey to make huge changes that involve our vision, our culture, our strategy and consequently, the way we provide education courses to our members. We are doing this so that we can become the “go-to organisation” for championing private physiotherapy in what we think is an ambitious, brave, and (in the healthcare marketplace) disruptive way.

Currently, an evaluation of other courses on offer in our marketplace, combined with a background of falling delegate uptake on our own courses has meant that we have had to examine and channel our finite office and financial resources available to us in order to achieve our intent.

We have, therefore made the decision to postpone our education programme indefinitely while we review our Physio First education programme, and our future strategic focus on providing courses that will support our members in achieving the status of Quality Assured Practitioner. We are currently exploring the baseline elements required for obtaining and retaining Quality Assured Practitioner accreditation with the aim of making some impactful changes to our 2018 education programme, which will also be determined by marketplace changes, and be developed in collaboration with our external stakeholders.

Our re-evaluation of the status of our education programme will be discussed in February 2018 by our education sub committee, all of whom are volunteer members working in the best interests of our members and we will ensure that our Physio First membership is informed immediately of any decisions made at our meeting.

Please watch your emails and our website for further information.

[Reviewed - June 2018]

What if I am booked to attend a course but can no longer attend?

Our education sub committee has issued the below cancellation policy that comes into effect in relation to all Physio First education programme courses and our annual conference from June 2018.

Cancellation with short notice does have Implications in that it can deprive other members of a place and can be the difference between making a course viable and non-viable. Rather than receiving a refund; if a member would prefer to transfer his/her place on a course to an alternative course, this will be possible but notice must be given at least 10 weeks prior to the delivery date of the course. Where courses are full and a waiting list is in operation and an individual on that waiting list has been informed that a place has become available, a period of 7 days will be allowed for payment. If payment is not received within that period, then the place will be offered to the next person on the list. A place is not confirmed until payment is received in full.

· There will be a £30 admin charge for cancellation at anytime

· 60 days (05 February) will result in a 75% admin charge

· Within 30 days of the event (05 March onwards), no refund will be issued

Physio First reserves the right to change venue, cancel (or reschedule) at any time. In this case, course fees will be fully refunded to the attendee but Physio First is not responsible for external travel, hotel or other expenses incurred.

Is there another way I can book on to Physio First's conference without booking online?

We encourage our members and non-members to book online as this entitles them to a further £10 reduction on their course booking. Alternatively you can speak with our education team on 01604 684 968 however please note that standard prices would apply.

You can also download an application form below. Once complete email this to education@physiofirst.org.uk

Download a conference booking form