The following provides detail about our privacy policy. Physio First treats your privacy seriously. In general, we use the personal information that we collect from you to identify personal preferences and match your needs with relevant information and products and process any orders that you may make through our website. Note: This policy only applies to websites hosted at and comprising part of the Physio First service and not to the companies, individuals, organisations or other websites to which there are links.
Your use of this website signifies your consent to us collecting and using personal information about you as specified below in accordance with this policy. Should we choose to change our Policy for any reason, the changes will be posted here, so that you are always kept informed of how we collect and use your personal information, and when we may disclose it. If you are a Physio First member this policy will be applied subject to any particular limitations or choices you made as part of the membership application procedure.
How do we collect information about you and how is it used?
  1. You may provide personal information when communicating with us.
  2. You may order a product or a service and give your name, email address, delivery address, credit or debit card number and expiry date so that the order can be processed and your products (or services where appropriate) delivered to you. Sometimes you may be asked for your telephone number. If you enter a promotion we may ask for your name, address and email address.
  3. We will collect information about your tastes and preferences both when you tell us what these are and by analysis of customer traffic, including by using cookies.
  4. It may be that some of the personal information you give us (for instance about your lifestyle or health) is sensitive personal data within the meaning of the Data Protection Act 1998. Any such information "sensitive information" will only be dealt with as described below.
  5. It may be that you provide to us details of credit or debit cards or bank accounts in order to make payments to us. Any such information "confidential financial information" will be dealt with as described below.
  6. We may use personal information collected about you to personalise your visits to our website and recommend information, goods or services to you. We also use the information to help us develop the design and layout of our website to ensure that our sites are as useful and enjoyable as possible.
  7. We may use personal information collected about you to let you know about functionality changes to our website or changes to our terms and conditions of use.
  8. Physio First will not use personal information that it knows to be inaccurate
Traffic data
We may provide aggregate statistics about our sales, customers, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you.
Other disclosures
Physio First reserves the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to operate its systems properly or to protect itself or its users.
How do we protect your information?
Access to your account information requires you to log-in to a more secure area of the site, thus preventing unauthorised access to your details. The 'Find-a-Physio' function will display your details to the enquirer only if you have permitted such disclosure via your account information. When you order products, Physio First offers the use of a secure server. The secure server software encrypts the information that you input before it is transmitted to us. In addition, we have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorised access and to comply with the Data Protection Act 1998. This means that sometimes we may ask you for proof of identity before disclosing any personal information to you.
A cookie is a piece of information that is stored on your computer's hard drive by your web browser. On revisiting this site our computer server will recognise the cookie, giving us information about your last visit. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance.
Customer feedback and complaints
We welcome your questions and comments about privacy issues and the design of our website. Should you have such comments or have a complaint about how we are using your personal data, please send an email to
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